Shipping & Refunds

1. Order Processing & Shipping

  • Orders are processed within 5 business days of confirmation. For prepaid orders, processing begins after payment confirmation.
  • We offer free shipping on all orders across India. No shipping charges are added at checkout for domestic deliveries.
  • Delivery times vary depending on your pincode and courier availability. Order processing time is separate from transit time.
  • If an ordered item is unavailable, we will contact you with replacement or refund options.

2. Returns & Exchanges

You may request a return or exchange within 7 days of delivery, provided that:

  • The item is unused and in its original packaging.
  • All accessories, tags and the invoice are included.
  • Custom prescription lenses and customized eyewear are not eligible for change-of-mind returns.

If you receive a damaged, defective or incorrect item, please contact us with your order number, a description of the issue and clear photographs so we can assist you.

3. Refund Policy

  • Refunds are approved after the returned item has been received and inspected.
  • Approved refunds for prepaid orders are issued to the original payment method.
  • For Cash on Delivery (COD) orders, our support team will confirm the refund method with you.
  • Refunds may take 7 business days to reflect in your account after approval, depending on your bank or payment provider.

4. Order Cancellation

  • You may request cancellation before your order is dispatched.
  • Once an order has been dispatched, it cannot be cancelled. Eligible return requests will be handled under our Returns & Exchanges policy.

5. Delivery Issues

Please ensure that your shipping address and contact details are accurate when placing your order.

If delivery fails because of an incorrect or incomplete address provided by you, reshipping charges may apply.

For missing, damaged or incorrect deliveries, please contact our support team with your order details.

6. International Shipping

Where international shipping is available, customs duties, import taxes and other destination-country charges may apply. These charges are the customer’s responsibility.

The free-shipping offer applies to deliveries within India.

Contact Us

For shipping queries, cancellations, returns or exchanges, email idoreyewear@gmail.com with your order number and details of your request.